All Systems Operational
Sendbird Oregon server Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
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No downtime recorded on this day.
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had a major outage.
had a partial outage.
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

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Jun 13, 2021

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Jun 12, 2021

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Jun 11, 2021

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Jun 10, 2021

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Jun 9, 2021

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Jun 8, 2021

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Jun 7, 2021

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Jun 6, 2021

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Jun 5, 2021

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Jun 4, 2021

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Jun 3, 2021

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Jun 2, 2021

No incidents reported.

Jun 1, 2021
Resolved - This issue has been resolved. Sendbird has been removed from the EasyList blacklist.
Jun 1, 21:06 PDT
Investigating - Impact: Chat unavailable when using JavaScript SDK along with ad blockers that have privacy tracking enabled

When: Starting Friday, May 28th around 11:30p EDT

Cause:
We’ve recently been made aware of a change made to EasyList, a filter list provider for extensions such as Adblock Plus and uBlock Origin, where our WebSocket domain has been blacklisted. As a result, end users utilizing Adblock Plus, uBlock Origin or any similar service that uses EasyList as a source will be unable to connect to Sendbird.

This issue impacts JavaScript SDK implementations only when used with ad blockers that have privacy tracking enabled.

Next Step:
We are actively engaged with EasyList to address this and hope to resolve it as soon as possible. In the meantime, end users can utilize some potential workarounds below:
- Whitelist the sendbird.com domain (configuration varies from ad blocker to ad blocker; suggested pattern: @@||*.sendbird.com/*)
- Turn off the blocker for the page/site where chat is utilized.

Sendbird does not utilize any user information for retargeting or any advertisement.

Also refer to the following community post for updates: https://community.sendbird.com/t/ad-blocker-issues-in-using-js-sdk/2383.
Jun 1, 10:43 PDT