Resolved -
The servers have returned operational.
When: 12:54 - 16:24 PDT Sept 13 (19:54 - 23:24 GMT Sept 13; 04:54 - 08:24 KST Sept 14)
Impact: Full outage - all services unavailable
Root cause: Ongoing investigation into Redis 100% CPU utilization which caused broader infrastructure resource issues.
Remediation: Restarted instances while actively managing instance allocation and incoming traffic.
Sep 13, 16:24 PDT
Investigating -
We're experiencing an elevated level of API errors and are currently looking into the issue.
Sep 13, 12:54 PDT