Intermittent web socket request failures

Incident Report for Sendbird Oregon

Resolved

When: 03:50 - 04:20 PDT August 17 (10:50 - 11:20 GMT, 19:50 - 20:20 KST)
Impact: Partial outage, approximately 30% of web socket requests failed
Root cause: Investigation ongoing - unexpected AWS load balancer issue when pushing a Sendbird platform update; actively investigation with AWS.
Remediation: Restarted impacted services - normal service restored

Posted Aug 17, 2023 - 04:20 PDT