When: 11:00a - 4:02p PDT Aug 31 (6:00p - 11:02p UTC Aug 31; 3:00a - 8:02a KST Sept 1)
Cause: Network connectivity issues reported by AWS
Customer impact: Degraded product functionality for Chat and complete outage for Calls.
- Sendbird implemented workarounds to restore full service as of 2:14p PDT (9:14p UTC, 6:14a KST)
- AWS resolved issue as of 3:35p PDT (10:35p UTC, 7:35a KST) per https://status.aws.amazon.com/