Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 26, 2024 - 02:00 PST
Scheduled
* Date and Time * Feb 26 10:00 - 11:00 UTC * Feb 26 02:00 - 03:00 PST * Feb 26 19:00 - 20:00 KST * Duration of downtime: 20 minutes during the maintenance window * Purpose: major version upgrade of the database (bi-yearly) * Service impact * Full outage (APIs will get 5xx errors) during the downtime * Announcements, GDPR will be stopped for an hour beforehand * Affected product: Chat, Desk, and Calls